14-day returns
If you're not happy with your order, you can request a return within 14 days of delivery.
To be eligible, the item must be unused, in the same condition you received it and in its original packaging. Please keep your receipt or proof of purchase.
How to start a return
Email us at bugexplorerstore@gmail.com with your order number. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and a photo, and we will make it right with a replacement or a full refund.
Return shipping
Unless the item arrived damaged, defective or incorrect, the cost of return shipping is paid by the customer and is not refundable.
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to appear.
Questions
Contact us anytime at bugexplorerstore@gmail.com.